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Last Updated: October 2026
Welcome to Lonavala Taxi & Bus Services. By using our website, booking our taxi, cab, car rental, tempo traveller, bus rental or transportation services, you agree to the following Terms & Conditions. Please read these terms carefully before making a booking.
All bookings with Lonavala Taxi & Bus Services are subject to vehicle availability and confirmation by our team. Customers are required to provide accurate information, including pickup location, destination, travel date, travel time, number of passengers and any special requirements.
A booking will be considered confirmed only after confirmation from our team and, where applicable, receipt of the required advance payment. Booking details should be checked carefully by the customer after confirmation.
The fare quoted for a booking will depend on the vehicle type, travel route, distance, duration, number of passengers and other applicable requirements. Additional charges may apply for tolls, parking, permits, entry fees, waiting time, extra kilometres, driver allowances or other expenses where applicable.
Any applicable taxes or additional charges will be communicated to the customer wherever possible before the journey. Customers are responsible for making payments according to the agreed booking terms.
Cancellation and refund eligibility depends on the booking type, vehicle, travel date and cancellation timing. Any advance payment or booking amount may be subject to applicable cancellation charges.
Customers should contact Lonavala Taxi & Bus Services as early as possible if they need to cancel or modify a booking. Refunds, where applicable, will be processed according to the applicable cancellation terms.
Customers may request changes to the pickup location, destination, travel date, time or vehicle type. All changes are subject to availability and may result in a change in the total fare.
Last-minute changes may not always be possible, particularly during weekends, holidays, peak travel periods or high-demand dates.
Customers are requested to be available at the agreed pickup location and time. Additional waiting charges may apply if the vehicle is required to wait beyond the agreed or complimentary waiting period.
For airport, railway station and other scheduled pickups, customers should provide accurate arrival or departure information to help us coordinate the transfer.
We aim to provide the vehicle category confirmed at the time of booking. In exceptional circumstances, such as vehicle breakdown, maintenance, operational issues or unforeseen circumstances, we may provide an equivalent or suitable alternative vehicle.
Drivers are expected to follow applicable traffic and safety regulations. Customers must follow reasonable instructions given by the driver during the journey.
Passengers are required to follow applicable road safety laws and regulations. Seat belts should be used whenever provided. The driver may refuse unsafe or unlawful requests that could compromise passenger, vehicle or road safety.
The transportation service must not be used for any illegal activity or for carrying prohibited items.
Customers are responsible for their personal belongings, luggage, valuables, documents and electronic items carried inside the vehicle. We recommend that customers check the vehicle carefully before leaving.
Lonavala Taxi & Bus Services will not be responsible for personal belongings that are lost, damaged or left behind in the vehicle, except where liability cannot legally be excluded.
Customers are expected to use the vehicle responsibly and maintain reasonable cleanliness. Additional charges may apply for excessive cleaning, stains, damage, smoking-related damage or other damage caused by passengers.
Smoking, consumption of prohibited substances or any activity that may damage the vehicle may be restricted.
The agreed route and destination should be communicated at the time of booking. Additional stops, route changes, detours or extended usage may result in additional charges and are subject to driver and vehicle availability.
For sightseeing and customised tours, the final itinerary should be agreed upon before or during the booking process.
For outstation trips, the applicable fare may depend on distance, duration, route, vehicle type, tolls, parking, permits, driver allowance and other travel-related expenses.
Customers should confirm the inclusions and exclusions of their outstation booking before starting the journey.
We make reasonable efforts to provide timely transportation. However, delays may occur due to traffic, road conditions, weather, accidents, vehicle breakdowns, road closures, government restrictions, public events or other circumstances beyond our reasonable control.
We will make reasonable efforts to assist customers in such situations but cannot guarantee a specific arrival time where external circumstances affect the journey.
We make reasonable efforts to keep the information on our website accurate and updated. However, vehicle availability, prices, routes, service details and other information may change without prior notice.
Images displayed on the website may be for illustrative purposes and the actual vehicle may vary depending on availability.
Customers are responsible for providing correct booking and contact information and for complying with applicable laws and reasonable transportation requirements.
Customers should inform us in advance about special requirements such as additional passengers, large luggage, child seats, accessibility requirements or other specific transportation needs.
To the extent permitted by applicable law, Lonavala Taxi & Bus Services shall not be responsible for indirect or consequential losses resulting from delays, cancellations, missed connections, changes in travel plans or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Customer information provided during enquiries and bookings may be used for processing bookings, communicating with customers, providing transportation services and customer support. For more information, please refer to our Privacy Policy.
Where a booking involves third-party services, facilities or providers, their respective terms and conditions may also apply. We may coordinate such services on behalf of the customer where applicable.
We reserve the right to refuse or terminate a booking or journey where there is reasonable concern regarding illegal activity, unsafe behaviour, vehicle misuse, threats, abusive behaviour or circumstances that may put passengers, drivers or vehicles at risk.
Lonavala Taxi & Bus Services may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable requirements. Updated terms will be published on this page with the revised date.
If you have any questions regarding these Terms & Conditions, bookings, cancellations or transportation services, please contact us.
Lonavala Taxi & Bus Services
Phone: 7020547401
Location: Lonavala, Maharashtra, India
By using our website or booking our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
Lonavala Taxi & Bus Services provides reliable and comfortable taxi, car rental, sightseeing, airport transfer and bus rental services in Lonavala. We make local and outstation travel convenient with professional service and well-maintained vehicles.
Add : Office 2, Opp Sathe Restaurant, Old Pune Mumbai Higway, Lonavala, Pune – 410302
Mob : 7020547401
Website : www.lonavalataxis.com
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