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Last Updated: October 2026
At Lonavala Taxi & Bus Services, we aim to provide reliable and convenient transportation services. We understand that travel plans can change, so our cancellation and refund policy is designed to provide clear guidelines for cancellations, booking changes and refunds.
A booking is considered confirmed only after confirmation from our team and, where applicable, payment of the required advance or booking amount.
The applicable cancellation and refund terms may depend on the vehicle type, journey date, booking value and specific arrangements agreed at the time of booking.
Customers who need to cancel a confirmed booking should contact Lonavala Taxi & Bus Services as early as possible.
Cancellation charges may apply depending on how close the cancellation is to the scheduled pickup time. Any applicable refund will be calculated after deducting the applicable cancellation or administrative charges.
For cancellations made sufficiently in advance, the customer may be eligible for a partial or full refund, depending on the booking terms communicated at the time of confirmation.
For bookings made during peak periods, holidays, weekends, special events or high-demand dates, different cancellation conditions may apply.
Bookings cancelled shortly before the scheduled pickup time may be subject to cancellation charges.
If the customer does not arrive at the agreed pickup location or cannot be contacted within the applicable waiting period, the booking may be treated as a no-show and the booking amount may be non-refundable.
Customers may request changes to the travel date, pickup location, destination, vehicle or travel time.
Changes are subject to vehicle availability and may result in additional charges. A booking change may also be treated as a cancellation and new booking if the requested change cannot be accommodated.
Where a refund is approved, the refundable amount will depend on:
Refunds will normally be made using the original payment method where reasonably possible.
In exceptional circumstances, Lonavala Taxi & Bus Services may need to cancel or modify a booking due to vehicle breakdown, operational difficulties, severe weather, road closures, government restrictions, safety concerns or other circumstances beyond our reasonable control.
Where we cancel a booking and are unable to provide a suitable alternative, the customer may be eligible for a refund of the amount paid for the affected service, subject to the applicable circumstances.
If the originally confirmed vehicle becomes unavailable due to unforeseen circumstances, we may offer a suitable alternative vehicle.
Any fare difference or adjustment will be communicated to the customer before proceeding wherever reasonably possible.
Charges for tolls, parking, permits, extra kilometres, additional waiting time, route changes or other services may not be refundable once the relevant service or expense has been incurred.
Once a refund is approved, processing time may depend on the payment method, bank, payment gateway or financial institution involved.
We will make reasonable efforts to process approved refunds promptly, but delays caused by banks or payment providers may be outside our control.
If you believe that a payment has been charged incorrectly or that a refund has not been received, please contact us with your booking details and payment information so that we can review the matter.
For cancellation requests, booking changes or refund-related queries, please contact:
Lonavala Taxi & Bus Services
Phone: 7020547401
Location: Lonavala, Maharashtra, India
Please provide your booking name, travel date, pickup location and booking/payment details when contacting us about a cancellation or refund.
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services or business practices. The updated version will be published on this page with the revised Last Updated date.
By making a booking with Lonavala Taxi & Bus Services, you acknowledge that you have read and agreed to the applicable booking, cancellation and refund terms.
Lonavala Taxi & Bus Services provides reliable and comfortable taxi, car rental, sightseeing, airport transfer and bus rental services in Lonavala. We make local and outstation travel convenient with professional service and well-maintained vehicles.
Add : Office 2, Opp Sathe Restaurant, Old Pune Mumbai Higway, Lonavala, Pune – 410302
Mob : 7020547401
Website : www.lonavalataxis.com
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